Media Upload & Processing Failure

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Bug Description

Media System Defects

Failures in media handling pipeline affecting user-generated content:

Media Type	Common Issues	Max File Size
Images	Format conversion errors, EXIF stripping, thumbnail generation	10 MB
Videos	Transcoding failures, aspect ratio distortion, audio sync	100 MB
Audio	Playback errors, format compatibility, metadata loss	25 MB

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Eligibility Criteria

Validation Rules:

• File must be within platform size limits
• Supported format as per documentation
• Clear demonstration of processing failure
• Not caused by network interruptions

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Submission Requirements

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Detailed Description

Provide a comprehensive description of the bug, including what it does, who is affected, and when it occurs.

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Reproduction Steps

Step-by-step instructions to reproduce the bug. Number each step clearly.

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Expected vs Actual

Clearly state what should happen vs what actually happens due to the bug.

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Evidence Required

Must include supporting evidence as specified below.

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Required Evidence

The following types of evidence must be included in your submission:

📎 Original file 📎 Error screenshot 📎 File metadata 📎 Network request

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Submission Template

Media Bug Report Instructions:

Essential Documentation:

• File Specifications: Document file type, size, dimensions, and format details
• Error Details: Capture exact error messages, failure points, and error codes
• Processing Stage: Specify which step failed (upload, validation, processing, storage)
• Metadata Information: Include original file metadata and platform-processed metadata
• Comparison Data: Show successful vs failed uploads with similar files

Example Media Bug Report:

File: MP4 video, 85MB, 1920x1080, H.264/AAC

Error: "Video processing failed at 78%" - No error code provided

Stage: Transcoding stage failure during resolution conversion

Metadata: Original duration 2:15, processed shows 0:00 duration

Comparison: 50MB MP4 works fine, issue appears above 75MB threshold

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Processing Timeline

Within 24 hours

Initial review and acknowledgment of your report

3-5 days

Detailed assessment by security team

7-14 days

Resolution and reward processing

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